alAsil®
How Can We Help?
Find answers to common questions about orders, delivery, warranty, and more. As the UAE's trusted Apple product specialist, we're here to ensure you have the best experience.
General Questions
- Brand-new, factory-sealed products sourced directly from authorized channels
- Best prices in the UAE for both retail and wholesale customers
- Same-day delivery in Dubai and next-day delivery across the UAE
- Full Apple warranty on all products
- Brand-new and factory-sealed — never refurbished or opened
- Sourced from authorized distributors and reputable manufacturers
- Covered by Apple's official warranty — verifiable on Apple's website
- Genuine serial numbers that can be checked at checkcoverage.apple.com
- 🏷️ Best Prices: Competitive wholesale and retail pricing — often lower than major retailers
- 🚀 Fastest Delivery: Same-day in Dubai, next-day across UAE
- ✅ 100% Authentic: Only genuine, sealed Apple products
- 🛡️ Full Warranty: Apple's official international warranty
- 👨💼 Expert Team: Apple specialists ready to help you choose
- 💳 Flexible Payment: Credit cards, cash, Tamara, Tabby
- 📦 Free Shipping: In Dubai for orders before 6 PM
Orders & Shopping
- Online: Browse alasil.ae, add items to cart, and checkout
- WhatsApp: Message our sales team directly for personalized service
- Phone: Call 042885680 to place your order
- In-Person: Visit our showroom in Deira, Dubai
- Credit/Debit Cards: Visa, Mastercard, American Express
- Digital Wallets: Apple Pay
- Buy Now, Pay Later: Tamara, Tabby (split into 4 payments)
- Cash on Delivery: Available in Dubai only
- Bank Transfer: For bulk and corporate orders
- WhatsApp for fastest response
- Email: support@alasil.ae
- Phone: 042885680
- Volume discounts for bulk purchases
- Corporate accounts with special pricing
- Dedicated account managers for business customers
- Tax invoices for company purchases
- Flexible payment terms for established businesses
Shipping & Delivery
- Dubai: Same-day delivery if ordered before 6 PM
- Sharjah, Ajman: Same-day or next-day delivery
- Abu Dhabi, Al Ain: Next-day delivery
- Other Emirates: 1-2 business days
Note: Sundays are excluded from delivery schedules.
- Dubai: FREE shipping on all orders
- Other Emirates: FREE shipping on all orders
For international inquiries or GCC bulk orders, please contact our sales team at info@alasil.ae.
- Email notification with tracking information
- SMS updates on delivery status
- WhatsApp notification when out for delivery
Warranty & Support
- iPhone: 1-year Apple warranty
- Mac: 1-year Apple warranty
- iPad: 1-year Apple warranty
- Apple Watch: 1-year Apple warranty
- AirPods: 1-year Apple warranty
- Accessories: 1-year Apple warranty
- Any Apple Store in the UAE or worldwide
- Apple Authorized Service Providers (AASPs)
- Apple Support online or by phone
- Directly from Apple within 60 days of device purchase
- Through the Apple Support app on your device
- At any Apple Store
Returns & Refunds
- Returns accepted within 14 days of delivery
- Product must be unopened and sealed
- Original packaging and accessories must be intact
- Proof of purchase required
- Submit your return request at portal.alasil.ae
- Or contact us at support@alasil.ae or call 042885680
- Provide your order number and reason for return
- We'll arrange pickup or provide drop-off instructions
- Refund processed within 5-7 business days after inspection
- Immediate replacement for DOA (Dead on Arrival) products
- Contact us within 48 hours of receiving your order
- We'll send a replacement and arrange pickup of the defective unit
- Alternatively, use Apple warranty at any Apple Store
Customer Support
- WhatsApp: Fastest response — chat with our sales team
- Phone: 042885680 (Business hours)
- Email: support@alasil.ae
- Live Chat: Available on our website
- Visit Us: 509 Gargash Center, Al Sabkha Rd, Deira, Dubai
- Saturday - Thursday: 9:00 AM - 9:00 PM
- Friday: 2:00 PM - 9:00 PM
- Newsletter subscribers get early access to sales
- Social media followers receive exclusive discount codes
- Bulk buyers enjoy volume discounts
- Seasonal sales during major shopping events
Still Have Questions?
Our Apple specialists are ready to assist you with any questions about products, orders, or technical support. We're here to help you find the perfect device.





















