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Return Policy

Last updated: 28/04/2026

Return Window

Returns are accepted within 14 days of receiving your item. To be eligible, the product must be unused, unopened, undamaged, and in its original packaging. Do not break any seals before submitting your request.

Return Methods

You can return your item using any of the following methods:

By Mail / Free Pickup — We arrange a free pickup from your address, or provide a free return shipping label. No charge to you.
In-Store Return — Visit our Deira store at 509 Gargash Center, Al Sabkha Rd, Deira, Dubai. Open Mon–Sat, 10 AM – 9 PM. Bring the item with its original packaging and your order number.
Drop-off Location — Drop the parcel at any of our courier's drop-off points using the free return shipping label we provide. No appointment needed.

Choose whichever option is most convenient — all three are completely free for the customer.

Return Shipping Cost

Returns are completely free for the customer. Once your return request is approved, we will arrange a free pickup from your address or provide a free return shipping label. You will not be charged for return shipping at any point.

How to Submit a Return Request

Submit your request through our Customer Portal: portal.alasil.ae

For assistance, contact return@alasil.ae

Do not send items back without prior authorization. Only approved return requests will be accepted.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, contact us immediately so we can resolve the issue promptly.

Non-returnable Items

The following items cannot be returned:

Perishable goods (e.g., food, flowers, plants)
Custom or personalized items
Personal care and hygiene products
Hazardous materials, flammable liquids, or gases
Gift cards

Exchanges

To exchange an item, first submit a return request for the original item. Once approved, place a new order — or our support team can handle the change request on your behalf.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. If approved, the refund will be issued to your original payment method within 10 business days. Your bank may require additional processing time.

If more than 15 business days have passed since approval and you have not received your refund, contact us at return@alasil.ae.

For return inquiries: return@alasil.ae · WhatsApp

Refund policy (Opens in a new window.)

Shipping & Delivery

Last updated: 26/05/2026

⚠️

No deliveries or store pickup on Sundays and UAE public holidays. Orders placed on those days ship the next working day.

🚚 Free UAE Delivery

Free Shipping Across the UAE

Same-day delivery in Dubai. Next-day in other emirates. Free on every order.

DubaiAbu DhabiSharjahAjmanRAK+ More

Common Questions

💰

How much does shipping cost?

Shipping is free on every order across the UAE. No minimum order value, no surcharges.

⚡

How fast will I receive my order?

Dubai Express: within 4 hours

Other Emirates: next business day, up to 2 days

💵

Can I pay Cash on Delivery (COD)?

Yes. COD is available for most orders. If your address qualifies, you'll see it at checkout along with any applicable fee.

📍

How do I track my order?

Once your order ships, we'll send you a live tracking link by SMS, WhatsApp, or email.

🏬

Can I pick up from your store?

Location: Deira, Dubai

Hours: Mon–Sat, 10 AM to 9 PM

Closed: Sundays and UAE public holidays

⏰

When will my order be processed?

Orders are processed the same day on business days (Mon–Sat). Orders placed on Sundays or public holidays ship the next working day.

📦

What if my order arrives damaged?

Contact us within 48 hours of delivery with your order number and a photo of the damage. We'll arrange a replacement or refund.

⚠️ Good to Know

Shipping is free on every order across the UAE.
No deliveries on Sundays or UAE public holidays.
Store pickup: Mon–Sat, 10 AM to 9 PM in Deira.
Delivery times are estimates and may vary during peak periods.
Confirm your address at checkout. Wrong addresses may incur a re-delivery fee.

Need Help?

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Full Policy Details

1

Shipping Coverage

UAE only. No international shipping at this time.

2

Order Processing

Same-day processing on business days (Mon–Sat). Orders placed on Sundays or public holidays ship the next working day.

3

Delivery Times

Dubai Express: within 4 hours
Other Emirates: 1 to 2 business days

4

Shipping Fees

Free on every order across the UAE. No minimum order value, no surcharges, no hidden fees.

5

Cash on Delivery

Available for eligible addresses. Any COD fee will be shown at checkout before you confirm the order.

6

Order Tracking

A live tracking link is sent by SMS, WhatsApp, or email once your order ships.

7

Failed Delivery

Wrong addresses, refused parcels, or repeated failed attempts may incur a re-delivery fee, charged at cost.

8

Store Pickup

509 Gargash Center, Al Sabkha Road, Deira, Dubai. Mon–Sat, 10 AM to 9 PM. Closed Sundays and UAE public holidays.

9

Non-Shipping Days

No shipping or store pickup on Sundays and UAE public holidays.

10

Damaged or Incorrect Items

Contact us within 48 hours of delivery with your order number and photos. We will arrange a replacement, exchange, or refund.

Shipping policy (Opens in a new window.)

Contact Us

Dubai, United Arab Emirates

Get in Touch

Emailinfo@alasil.ae

Sales04 288 5680

WhatsApp+971 4 288 5680

Sales Office

CompanyLotus Hamrah Mobile Phones & Accessories Trading Co. LLC

Address509 Gargash Center, Al Sabkha Rd, Deira, Dubai, UAE

LicenseDED No. 970350

Sales Office location map

📍 View on Google Maps →

Corporate Headquarters

CompanyDAR ALASIL TECH FZCO

Address4EA Building, Office 223, Dubai Airport Free Zone, Dubai, UAE

LicenseDIEZ No. 06796

Corporate HQ location map

📍 View on Google Maps →

© 2025 alAsil · info@alasil.ae · Dubai, UAE

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Apple
Apple Pencil Pro - MX2D3 (2024)
Genuine Apple AccessoryApple Pencil Pro Apple Pencil delivers pixel-perfect precision, low latency and natural tilt and pressure sensitivity for drawing...

435 529 −17%

or 4× 109

Free delivery
0

Sold out

Apple
Apple Pencil (1st Generation) - MKOC2 (2015)
Genuine Apple AccessoryApple Pencil Apple Pencil delivers pixel-perfect precision, low latency and natural tilt and pressure sensitivity for drawing and...

315 399 −21%

or 4× 79

Free delivery
0

Sold out

Apple
Apple Pencil Tips - MLUN2 (4-Pack)
Genuine Apple AccessoryApple Pencil Tips Genuine Apple Pencil replacement tips keep your writing and drawing precise and responsive. ✏️ Precise...

79 83 −4%

Free delivery
0

Sold out

Apple
Apple Pencil (USB-C) - MUWA3 (2023)
Genuine Apple AccessoryApple Pencil Apple Pencil delivers pixel-perfect precision, low latency and natural tilt and pressure sensitivity for drawing and...

299 319 −6%

or 4× 75

Free delivery
0

Sold out

Apple
Apple Pencil (2nd Generation) - MU8F2 (2018)
Genuine Apple AccessoryApple Pencil Apple Pencil delivers pixel-perfect precision, low latency and natural tilt and pressure sensitivity for drawing and...

255 529 −51%

or 4× 64

Free delivery

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Visit us Gargash Centre, Baniyas Rd, Deira, Dubai Talk to us +971 4 288 5680 Write to us info@alasil.ae

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Apple AirPods 4 - MXP63 (2024) 425~~549~~ or 4× 106

Apple AirPods 4 with Active Noise Cancellation - MXP93 (2024) 649~~749~~ or 4× 162

Apple AirPods Max with USB-C - MWW43 (2024, Midnight) 1,865~~2,099~~ or 4× 466

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Contact Us

Dubai, United Arab Emirates

Get in Touch

Emailinfo@alasil.ae

Sales04 288 5680

WhatsApp+971 4 288 5680

Sales Office

CompanyLotus Hamrah Mobile Phones & Accessories Trading Co. LLC

Address509 Gargash Center, Al Sabkha Rd, Deira, Dubai, UAE

LicenseDED No. 970350

Sales Office location map

📍 View on Google Maps →

Corporate Headquarters

CompanyDAR ALASIL TECH FZCO

Address4EA Building, Office 223, Dubai Airport Free Zone, Dubai, UAE

LicenseDIEZ No. 06796

Corporate HQ location map

📍 View on Google Maps →

© 2025 alAsil · info@alasil.ae · Dubai, UAE

1-Year Manufacturer Warranty

Covered worldwide by Manufacturer.

1 year 1-Year Official Manufacturer Warranty All Manufacturer products come with a 1-year official international Manufacturer warranty

Worldwide Worldwide Coverage Valid in any country.

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100% genuine products, warranty included.

14-day returns

Changed your mind? No problem.

14 days 14 days return window Changed your mind? No problem!

Refund Full refund Refunded in 3–5 days.

Free Free return pickup We'll collect the item from your location

📦 Return items in original packaging with all accessories included

Return Policy

Last updated: 28/04/2026

Return Window

Returns are accepted within 14 days of receiving your item. To be eligible, the product must be unused, unopened, undamaged, and in its original packaging. Do not break any seals before submitting your request.

Return Methods

You can return your item using any of the following methods:

By Mail / Free Pickup — We arrange a free pickup from your address, or provide a free return shipping label. No charge to you.
In-Store Return — Visit our Deira store at 509 Gargash Center, Al Sabkha Rd, Deira, Dubai. Open Mon–Sat, 10 AM – 9 PM. Bring the item with its original packaging and your order number.
Drop-off Location — Drop the parcel at any of our courier's drop-off points using the free return shipping label we provide. No appointment needed.

Choose whichever option is most convenient — all three are completely free for the customer.

Return Shipping Cost

Returns are completely free for the customer. Once your return request is approved, we will arrange a free pickup from your address or provide a free return shipping label. You will not be charged for return shipping at any point.

How to Submit a Return Request

Submit your request through our Customer Portal: portal.alasil.ae

For assistance, contact return@alasil.ae

Do not send items back without prior authorization. Only approved return requests will be accepted.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, contact us immediately so we can resolve the issue promptly.

Non-returnable Items

The following items cannot be returned:

Perishable goods (e.g., food, flowers, plants)
Custom or personalized items
Personal care and hygiene products
Hazardous materials, flammable liquids, or gases
Gift cards

Exchanges

To exchange an item, first submit a return request for the original item. Once approved, place a new order — or our support team can handle the change request on your behalf.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. If approved, the refund will be issued to your original payment method within 10 business days. Your bank may require additional processing time.

If more than 15 business days have passed since approval and you have not received your refund, contact us at return@alasil.ae.

For return inquiries: return@alasil.ae · WhatsApp

Pay when you receive

Inspect first, pay in cash on delivery.

Easy Pay When You Receive Pay in cash when it arrives.

Safe Safe & Secure Open the box first. Then pay.

UAE Available Across UAE Works in most UAE locations.

No card needed. Pay cash on delivery.

Pick up at our store

Skip delivery. Collect free from our Deira office in Dubai.

Location Deira, Dubai – UAE Tap to open in Maps

Hours Mon – Sat · 10 AM – 9 PM Closed on Sundays

How it works 3 simple steps

1Choose "Store Pickup" at checkout
2We'll text you when it's ready
3Bring your ID + order number

Free Always free No pickup fee, no minimum order