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Call Us +971 4 288 5680

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Return Policy

Last updated: 28/04/2026

Return Window

Returns are accepted within 14 days of receiving your item. To be eligible, the product must be unused, unopened, undamaged, and in its original packaging. Do not break any seals before submitting your request.

Return Methods

You can return your item using any of the following methods:

By Mail / Free Pickup — We arrange a free pickup from your address, or provide a free return shipping label. No charge to you.
In-Store Return — Visit our Deira store at 509 Gargash Center, Al Sabkha Rd, Deira, Dubai. Open Mon–Sat, 10 AM – 9 PM. Bring the item with its original packaging and your order number.
Drop-off Location — Drop the parcel at any of our courier's drop-off points using the free return shipping label we provide. No appointment needed.

Choose whichever option is most convenient — all three are completely free for the customer.

Return Shipping Cost

Returns are completely free for the customer. Once your return request is approved, we will arrange a free pickup from your address or provide a free return shipping label. You will not be charged for return shipping at any point.

How to Submit a Return Request

Submit your request through our Customer Portal: portal.alasil.ae

For assistance, contact return@alasil.ae

Do not send items back without prior authorization. Only approved return requests will be accepted.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, contact us immediately so we can resolve the issue promptly.

Non-returnable Items

The following items cannot be returned:

Perishable goods (e.g., food, flowers, plants)
Custom or personalized items
Personal care and hygiene products
Hazardous materials, flammable liquids, or gases
Gift cards

Exchanges

To exchange an item, first submit a return request for the original item. Once approved, place a new order — or our support team can handle the change request on your behalf.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. If approved, the refund will be issued to your original payment method within 10 business days. Your bank may require additional processing time.

If more than 15 business days have passed since approval and you have not received your refund, contact us at return@alasil.ae.

For return inquiries: return@alasil.ae · WhatsApp

Refund policy (Opens in a new window.)

Shipping & Delivery

Last updated: 26/05/2026

⚠️

No deliveries or store pickup on Sundays and UAE public holidays. Orders placed on those days ship the next working day.

🚚 Free UAE Delivery

Free Shipping Across the UAE

Same-day delivery in Dubai. Next-day in other emirates. Free on every order.

DubaiAbu DhabiSharjahAjmanRAK+ More

Common Questions

💰

How much does shipping cost?

Shipping is free on every order across the UAE. No minimum order value, no surcharges.

⚡

How fast will I receive my order?

Dubai Express: within 4 hours

Other Emirates: next business day, up to 2 days

💵

Can I pay Cash on Delivery (COD)?

Yes. COD is available for most orders. If your address qualifies, you'll see it at checkout along with any applicable fee.

📍

How do I track my order?

Once your order ships, we'll send you a live tracking link by SMS, WhatsApp, or email.

🏬

Can I pick up from your store?

Location: Deira, Dubai

Hours: Mon–Sat, 10 AM to 9 PM

Closed: Sundays and UAE public holidays

⏰

When will my order be processed?

Orders are processed the same day on business days (Mon–Sat). Orders placed on Sundays or public holidays ship the next working day.

📦

What if my order arrives damaged?

Contact us within 48 hours of delivery with your order number and a photo of the damage. We'll arrange a replacement or refund.

⚠️ Good to Know

Shipping is free on every order across the UAE.
No deliveries on Sundays or UAE public holidays.
Store pickup: Mon–Sat, 10 AM to 9 PM in Deira.
Delivery times are estimates and may vary during peak periods.
Confirm your address at checkout. Wrong addresses may incur a re-delivery fee.

Need Help?

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Full Policy Details

1

Shipping Coverage

UAE only. No international shipping at this time.

2

Order Processing

Same-day processing on business days (Mon–Sat). Orders placed on Sundays or public holidays ship the next working day.

3

Delivery Times

Dubai Express: within 4 hours
Other Emirates: 1 to 2 business days

4

Shipping Fees

Free on every order across the UAE. No minimum order value, no surcharges, no hidden fees.

5

Cash on Delivery

Available for eligible addresses. Any COD fee will be shown at checkout before you confirm the order.

6

Order Tracking

A live tracking link is sent by SMS, WhatsApp, or email once your order ships.

7

Failed Delivery

Wrong addresses, refused parcels, or repeated failed attempts may incur a re-delivery fee, charged at cost.

8

Store Pickup

509 Gargash Center, Al Sabkha Road, Deira, Dubai. Mon–Sat, 10 AM to 9 PM. Closed Sundays and UAE public holidays.

9

Non-Shipping Days

No shipping or store pickup on Sundays and UAE public holidays.

10

Damaged or Incorrect Items

Contact us within 48 hours of delivery with your order number and photos. We will arrange a replacement, exchange, or refund.

Shipping policy (Opens in a new window.)

Contact Us

Dubai, United Arab Emirates

Get in Touch

Emailinfo@alasil.ae

Sales04 288 5680

WhatsApp+971 4 288 5680

Sales Office

CompanyLotus Hamrah Mobile Phones & Accessories Trading Co. LLC

Address509 Gargash Center, Al Sabkha Rd, Deira, Dubai, UAE

LicenseDED No. 970350

Sales Office location map

📍 View on Google Maps →

Corporate Headquarters

CompanyDAR ALASIL TECH FZCO

Address4EA Building, Office 223, Dubai Airport Free Zone, Dubai, UAE

LicenseDIEZ No. 06796

Corporate HQ location map

📍 View on Google Maps →

© 2025 alAsil · info@alasil.ae · Dubai, UAE

Contact information (Opens in a new window.)

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Home All Products

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1304 products

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Availability

Availability

In stock (402 products)
Out of stock (902 products)

In stock (402 products)
Out of stock (902 products)

Brand

Brand

alAsil.ae (1 product)
Apple (1257 products)
Shokz (4 products)
Sony (37 products)
Starlink (2 products)
WHOOP (3 products)

alAsil.ae (1 product)
Apple (1257 products)
Shokz (4 products)
Sony (37 products)
Starlink (2 products)
WHOOP (3 products)

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Price

The highest price is 27,175

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Color

Beige (4 products)
Black (232 products)
Blue (157 products)
Bronze (12 products)
Brown (2 products)
Gold (17 products)
Gray (185 products)
Green (39 products)
Navy (3 products)
Orange (36 products)
Pink (50 products)
Purple (84 products)
Red (8 products)
Rose gold (9 products)
Silver (225 products)
White (207 products)
Yellow (32 products)

Beige (4 products)
Black (232 products)
Blue (157 products)
Bronze (12 products)
Brown (2 products)
Gold (17 products)
Gray (185 products)
Green (39 products)
Navy (3 products)
Orange (36 products)
Pink (50 products)
Purple (84 products)
Red (8 products)
Rose gold (9 products)
Silver (225 products)
White (207 products)
Yellow (32 products)

Fast Charging

Fast Charging

Yes (816 products)
No (158 products)

Yes (816 products)
No (158 products)

GPU Cores

GPU Cores

4-core (52 products)
5-core (162 products)
6-core (143 products)
7-core (4 products)
8-core (43 products)
9-core (26 products)
10-core (391 products)
14-core (5 products)
16-core (43 products)
18-core (7 products)
19-core (7 products)
20-core (12 products)
24-core (1 product)
30-core (7 products)
32-core (12 products)
38-core (3 products)
40-core (8 products)
48-core (1 product)
60-core (2 products)
76-core (3 products)

4-core (52 products)
5-core (162 products)
6-core (143 products)
7-core (4 products)
8-core (43 products)
9-core (26 products)
10-core (391 products)
14-core (5 products)
16-core (43 products)
18-core (7 products)
19-core (7 products)
20-core (12 products)
24-core (1 product)
30-core (7 products)
32-core (12 products)
38-core (3 products)
40-core (8 products)
48-core (1 product)
60-core (2 products)
76-core (3 products)

Ram

Ram

1gb (115 products)
4gb (42 products)
6gb (54 products)
8gb (382 products)
12gb (167 products)
16gb (172 products)
18gb (6 products)
24gb (53 products)
32gb (12 products)
36gb (17 products)
48gb (11 products)
64gb (4 products)
96gb (1 product)
128gb (1 product)
192gb (2 products)
256gb (8 products)

1gb (115 products)
4gb (42 products)
6gb (54 products)
8gb (382 products)
12gb (167 products)
16gb (172 products)
18gb (6 products)
24gb (53 products)
32gb (12 products)
36gb (17 products)
48gb (11 products)
64gb (4 products)
96gb (1 product)
128gb (1 product)
192gb (2 products)
256gb (8 products)

Refresh Rate

Refresh Rate

60-hz (631 products)
120-hz (364 products)

60-hz (631 products)
120-hz (364 products)

Release Year

Release Year

2015 (1 product)
2016 (5 products)
2018 (1 product)
2019 (1 product)
2020 (24 products)
2021 (68 products)
2022 (63 products)
2023 (162 products)
2024 (373 products)
2025 (417 products)
2026 (140 products)

2015 (1 product)
2016 (5 products)
2018 (1 product)
2019 (1 product)
2020 (24 products)
2021 (68 products)
2022 (63 products)
2023 (162 products)
2024 (373 products)
2025 (417 products)
2026 (140 products)

Screen Size

Screen Size

6.1-inches (82 products)
6.3-inches (73 products)
6.5-inches (24 products)
6.7-inches (42 products)
6.9-inches (48 products)
8.3-inches (40 products)
10.9-inches (16 products)
11-inches (168 products)
13-inches (152 products)
13.3-inches (16 products)
13.6-inches (59 products)
14.2-inches (52 products)
15.3-inches (53 products)
16.2-inches (39 products)
27-inches (12 products)
32-inches (4 products)

6.1-inches (82 products)
6.3-inches (73 products)
6.5-inches (24 products)
6.7-inches (42 products)
6.9-inches (48 products)
8.3-inches (40 products)
10.9-inches (16 products)
11-inches (168 products)
13-inches (152 products)
13.3-inches (16 products)
13.6-inches (59 products)
14.2-inches (52 products)
15.3-inches (53 products)
16.2-inches (39 products)
27-inches (12 products)
32-inches (4 products)

Storage Capacity

Storage Capacity

64gb (16 products)
128gb (100 products)
256gb (265 products)
512gb (298 products)
1tb (202 products)
2tb (54 products)

64gb (16 products)
128gb (100 products)
256gb (265 products)
512gb (298 products)
1tb (202 products)
2tb (54 products)

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1304 products

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Sold out

Apple
Apple AirPods 4 - MXP63 (2024)
MXP63 Apple AirPods 4 AirPods 4 with H2 chip, Personalized Spatial Audio with dynamic head tracking, and USB-C charging case....

425 549 −22%

or 4× 106

Best seller
Free delivery
0

Sold out

Apple
Apple iPhone 17 Pro Max 256GB Silver International Dual eSIM
Silver · 256GB · InternationaliPhone 17 Pro Max 256GB Silver, International Version The all-new iPhone 17 Pro Max features a...

4,769 5,099 −6%

or 4× 1,192

Free delivery
0

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Apple
Apple Mac mini with M4 chip, 16GB Unified Memory, 256GB SSD - MU9D3 (2024)
M4 · 16GB · 256GB Mac mini (2024) MU9D3 The Mac mini MU9D3 features the redesigned 2024 chassis with Apple...

3,049 3,299 −7%

or 4× 762

Best seller
Free delivery
0

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Apple
Apple Mac mini with M4 chip, 16GB Unified Memory, 512GB SSD - MU9E3 (2024)
M4 · 16GB · 512GB Mac mini (2024) MU9E3 The Mac mini MU9E3 features the redesigned 2024 chassis with Apple...

3,349 4,199 −20%

or 4× 837

Flash deal
Best seller
Free delivery
0

Sold out

Apple
Apple iPhone 17 Pro 256GB Silver International Dual eSIM
Silver · 256GB · InternationaliPhone 17 Pro 256GB Silver, International Version The all-new iPhone 17 Pro features a 6.3-inch Super...

4,385 4,699 −6%

or 4× 1,096

Free delivery
0

Sold out

Apple
Apple Mac Studio 2025 M4 Max 36GB 512GB - MU963
M4 Max · 36GB · 512GB Mac Studio (2025) MU963 The Mac Studio MU963 brings Apple M4 Max silicon to...

10,999

or 4× 2,750

Free delivery
0

Sold out

Apple
Apple Pencil Pro - MX2D3 (2024)
Genuine Apple AccessoryApple Pencil Pro Apple Pencil delivers pixel-perfect precision, low latency and natural tilt and pressure sensitivity for drawing...

435 529 −17%

or 4× 109

Free delivery
0

Sold out

Apple
Apple AirPods 4 with Active Noise Cancellation - MXP93 (2024)
MXP93 Apple AirPods 4 with Active Noise Cancellation AirPods 4 with Active Noise Cancellation, H2 chip, Personalized Spatial Audio, and...

649 749 −13%

or 4× 162

Free delivery
0

Sold out

Apple
Apple Mac mini with M4 chip, 24GB Unified Memory, 512GB SSD - MCYT4 (2024)
M4 · 24GB · 512GB Mac mini (2024) MCYT4 The Mac mini MCYT4 pairs Apple M4 silicon with 24GB unified...

4,999 5,099 −1%

or 4× 1,250

Free delivery
0

Sold out

Apple
Apple Studio Display 2022 with Nano-Texture Glass, Tilt-Adjustable - MMYW3
Nano-Texture Glass · Tilt-Adjustable · Studio Display Apple Studio Display (2022), Nano-Texture Glass, Tilt-Adjustable The Apple Studio Display delivers a...

5,005 7,799 −35%

or 4× 1,251

Free delivery
0

Sold out

Apple
Apple Mac Studio 2023 M2 Ultra 64GB 1TB - MQH63
M2 Ultra · 64GB · 1TB Mac Studio (2023) MQH63 The Mac Studio MQH63 brings Apple M2 Ultra silicon to...

14,999 16,499 −9%

or 4× 3,750

Free delivery
0

Sold out

Apple
Lightning Digital AV Adapter (MD826)
Genuine Apple AccessoryLightning Digital AV Adapter Genuine Apple adapter that connects your device to headphones or displays with crystal-clear quality....

195 219 −10%

or 4× 49

Free delivery

Filter

Availability

In stock 402
Out of stock 902

Brand

alAsil.ae 1
Apple 1257
Shokz 4
Sony 37
Starlink 2
WHOOP 3

Product type

Price

0 – 27175

Color

Beige 4
Black 232
Blue 157
Bronze 12
Brown 2
Gold 17
Gray 185
Green 39
Navy 3
Orange 36
Pink 50
Purple 84
Red 8
Rose gold 9
Silver 225
White 207
Yellow 32

More filters (7)

Fast Charging

Yes 816
No 158

GPU Cores

4-core 52
5-core 162
6-core 143
7-core 4
8-core 43
9-core 26
10-core 391
14-core 5
16-core 43
18-core 7
19-core 7
20-core 12
24-core 1
30-core 7
32-core 12
38-core 3
40-core 8
48-core 1
60-core 2
76-core 3

Ram

1gb 115
4gb 42
6gb 54
8gb 382
12gb 167
16gb 172
18gb 6
24gb 53
32gb 12
36gb 17
48gb 11
64gb 4
96gb 1
128gb 1
192gb 2
256gb 8

Refresh Rate

60-hz 631
120-hz 364

Release Year

2015 1
2016 5
2018 1
2019 1
2020 24
2021 68
2022 63
2023 162
2024 373
2025 417
2026 140

Screen Size

6.1-inches 82
6.3-inches 73
6.5-inches 24
6.7-inches 42
6.9-inches 48
8.3-inches 40
10.9-inches 16
11-inches 168
13-inches 152
13.3-inches 16
13.6-inches 59
14.2-inches 52
15.3-inches 53
16.2-inches 39
27-inches 12
32-inches 4

Storage Capacity

64gb 16
128gb 100
256gb 265
512gb 298
1tb 202
2tb 54

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Visit us Gargash Centre, Baniyas Rd, Deira, Dubai Talk to us +971 4 288 5680 Write to us info@alasil.ae

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Apple AirPods 4 - MXP63 (2024) 425~~549~~ or 4× 106

Apple AirPods 4 with Active Noise Cancellation - MXP93 (2024) 649~~749~~ or 4× 162

Apple AirPods Max with USB-C - MWW43 (2024, Midnight) 1,865~~2,099~~ or 4× 466

Apple AirPods Pro (2nd generation) with USB-C MagSafe Charging Case - MTJV3 (2023) 695~~949~~ or 4× 174

Apple AirPods Pro 3 with USB-C MagSafe Charging Case - MFHP4 (2025) 825~~949~~ or 4× 206

Apple AirPods Pro (2nd generation) with Lightning MagSafe Charging Case - MQD83 (2022) 985 or 4× 246

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Contact Us

Dubai, United Arab Emirates

Get in Touch

Emailinfo@alasil.ae

Sales04 288 5680

WhatsApp+971 4 288 5680

Sales Office

CompanyLotus Hamrah Mobile Phones & Accessories Trading Co. LLC

Address509 Gargash Center, Al Sabkha Rd, Deira, Dubai, UAE

LicenseDED No. 970350

Sales Office location map

📍 View on Google Maps →

Corporate Headquarters

CompanyDAR ALASIL TECH FZCO

Address4EA Building, Office 223, Dubai Airport Free Zone, Dubai, UAE

LicenseDIEZ No. 06796

Corporate HQ location map

📍 View on Google Maps →

© 2025 alAsil · info@alasil.ae · Dubai, UAE

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1 year 1-Year Official Manufacturer Warranty All Manufacturer products come with a 1-year official international Manufacturer warranty

Worldwide Worldwide Coverage Valid in any country.

Authorized Authorized Manufacturer Service Centers Bring it to any Manufacturer service center.

100% genuine products, warranty included.

14-day returns

Changed your mind? No problem.

14 days 14 days return window Changed your mind? No problem!

Refund Full refund Refunded in 3–5 days.

Free Free return pickup We'll collect the item from your location

📦 Return items in original packaging with all accessories included

Return Policy

Last updated: 28/04/2026

Return Window

Returns are accepted within 14 days of receiving your item. To be eligible, the product must be unused, unopened, undamaged, and in its original packaging. Do not break any seals before submitting your request.

Return Methods

You can return your item using any of the following methods:

By Mail / Free Pickup — We arrange a free pickup from your address, or provide a free return shipping label. No charge to you.
In-Store Return — Visit our Deira store at 509 Gargash Center, Al Sabkha Rd, Deira, Dubai. Open Mon–Sat, 10 AM – 9 PM. Bring the item with its original packaging and your order number.
Drop-off Location — Drop the parcel at any of our courier's drop-off points using the free return shipping label we provide. No appointment needed.

Choose whichever option is most convenient — all three are completely free for the customer.

Return Shipping Cost

Returns are completely free for the customer. Once your return request is approved, we will arrange a free pickup from your address or provide a free return shipping label. You will not be charged for return shipping at any point.

How to Submit a Return Request

Submit your request through our Customer Portal: portal.alasil.ae

For assistance, contact return@alasil.ae

Do not send items back without prior authorization. Only approved return requests will be accepted.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, contact us immediately so we can resolve the issue promptly.

Non-returnable Items

The following items cannot be returned:

Perishable goods (e.g., food, flowers, plants)
Custom or personalized items
Personal care and hygiene products
Hazardous materials, flammable liquids, or gases
Gift cards

Exchanges

To exchange an item, first submit a return request for the original item. Once approved, place a new order — or our support team can handle the change request on your behalf.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. If approved, the refund will be issued to your original payment method within 10 business days. Your bank may require additional processing time.

If more than 15 business days have passed since approval and you have not received your refund, contact us at return@alasil.ae.

For return inquiries: return@alasil.ae · WhatsApp

Pay when you receive

Inspect first, pay in cash on delivery.

Easy Pay When You Receive Pay in cash when it arrives.

Safe Safe & Secure Open the box first. Then pay.

UAE Available Across UAE Works in most UAE locations.

No card needed. Pay cash on delivery.

Pick up at our store

Skip delivery. Collect free from our Deira office in Dubai.

Location Deira, Dubai – UAE Tap to open in Maps

Hours Mon – Sat · 10 AM – 9 PM Closed on Sundays

How it works 3 simple steps

1Choose "Store Pickup" at checkout
2We'll text you when it's ready
3Bring your ID + order number

Free Always free No pickup fee, no minimum order